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To achieve this, our aims are:
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To provide our customers with products that consistently meets their needs and expectations.
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To continually develop new products and concepts for our customers.
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To continually improve all facets of the company’s activities.
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To ensure compliance with all applicable regulatory requirements, both local and overseas. This includes compliance with the Department of Agriculture and Water Resources for the Export of Milk Products and Importing Country Requirements.
The quality and safety of the company’s products and its high level of customer service are the concern of every person working for Nature One Dairy Pty Ltd and are not just the responsibility of management. Quality and customer service starts with the planning of any activity by the company, through all phases of its operations. A “Do it right the first time” approach is the key to quality, customer service, and productivity.
The company will assure its customers that NATURE ONE DAIRY® products and service are “In Full, On Time and To Specification” and that industry standard is maintained to ensure the food products are safe, legal and of the highest quality. Specifically, the company has instituted and will continue to maintain food safety and quality management program based on the principles of HACCP and complies with all GSFI, Retailer and Regulatory requirements.
Furthermore, all employees and contracted personnel will be made aware of the company’s quality policy. Consequently, training programs will be instituted to ensure that all persons involved in the company’s operations acquire the skills necessary to achieve the quality and food safety outcomes in their particular area of activity.
