1. What is the main difference between Newborn (Step 1) and Follow-On (Step 2) formula?

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Step 1 is for a baby from birth to 6 months of age. Step 2 is for babies from 6 to 12 months of age. The major difference between our Newborn Formula and Follow-On Formula is the ratio of whey and casein proteins. Newborn Formula- whey dominant with 60% whey protein and 40% casein protein, which is similar to human Breast milk) Follow-on Formula is whey-casein balanced with 50% casein protein and 50% whey protein. The change of ratio is because casein is slower to digest than whey, it may keep baby feeling full a little longer. Solid foods should be gradually given to infants from 6 months onwards.
2. Does Nature One Dairy® infant formula contains sucrose, maltodextrin and sweeteners?

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NO. ALL Nature One Dairy® Infant formula products only contain lactose as the source of carbohydrate. Lactose is the natural sugar present in human breast milk.
3. Does the formula have to be refrigerated after making?

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If not consumed immediately, it can be stored in a refrigerator. Use within 24 hours or discard.
4. Can I use Newborn Formula Step 1 for my 6 months old baby boy until he gets 9 months?

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Each Stage has been formulated for the specific age group, however, for best advice, consult with your pediatrician.
5. Is it important when changing from one type of formula to another that it is done with a gradual transition or can I change from one feed of one product to the next product?

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A gradual transition is recommended when switching from one formula to another. The transition should occur slowly to allow your baby’s digestive system to adjust and get used to the new formula. Always consult your pediatrician, should you require feeding advice. Example of a gradual transition:
6. Can your formulas be pre-made in advance and stored in the fridge?

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The pre-made formulas can be stored in a refrigerator, for up to 24 hours. Discard any remaining formula, if not consumed within time.
7. Are your products suitable for babies or toddlers with allergies?

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Known allergens in the product, are listed on the label - Milk products, Soy and Fish. If your baby is sensitive to any of these, then this product should NOT be consumed. Always consult your pediatrician, should you require feeding advice.
8. Are your products suitable for lactose intolerant babies?

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NO. All of our current Infant Formula products contain lactose.
9. Are your products Gluten Free?

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YES. The products are made in a facility, which does not carry or process any cereal products. There are no Gluten carrying ingredients used in the manufacture of the product.
10. Do your formulas contain all the nutrients my baby needs until 12 months?

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All infant formulas must comply with a strict recipe as dictated by the Food Regulation for infant formula and must meet all the complete nutritional needs of babies for the first 12 or so months of their lives at least. Nature One Dairy® infant formula meet these requirements and with good quality.
11. Where does your milk come from?

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We source our milk 100% from Australia. The milk which Nature One Dairy® Premium range is based comes from dairy farms dairy farms in Gippsland Region of Australia, the largest co-operative dairy in the southern hemisphere and the major dairy region in Australia. The grass-fed cows are free to graze on the pristine pastures of Gippsland producing consistent high-quality milk. All the milk powder meet the Milk Supply Standards set by the Australian Government mandatory regulations.
12. Is your product suitable for Vegan?

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No. The product is not suitable for Vegan because it contains ingredients which are from animal source: milk, lactose, whey protein, GOS etc.
13. My baby is 5-month plus, I want to change his milk to Nature One Dairy, so which formula should I choose?

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Step 1 has been developed for Newborn to 6 months of age. Step 2 is from 6 months to 12 months. Always consult your pediatrician, should you require feeding advice.
14. For my 4 weeks baby, how much milk should I give for per feed?

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The Feeding Guide on the label may be followed, however, always consult your Pediatrician, should you require feeding advice.
15. How to store the milk powder?

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To store in a cool, dry place. Close the lid tightly after each use and use the content within 4 weeks of opening. Tins should not be stored in refrigerator at all times due to the presence of moisture.
16. Why does the milk powder look clumpy and different from previous tin?

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The clumpy powder is due to powder compaction as milk powders contain very small amount of moisture, quality and safety of the product will not be affected with powder compaction provided that it dissolves easily. There may be slight variation in terms of colour from creamy white to slightly yellow due to variations in the raw materials especially milk powder (e.g. difference in season, in cows)
17. Can I reuse the scoop or use a scoop from another brand?

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We suggest using only enclosed scoop for taking powder from the can because different brands might have a different size of scoop. Using a scoop from another brand might affect the weight of powder each time you scoop and thus alters the powder:water ratio.
18. Can I mix hot water and cold water instead of waiting for the hot water to cool to lukewarm? If can, what is the recommended ratio?

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Yes as long as the water is pre-boiled and the final water temperature is around 40-45°C. (We cannot recommend ratio because it will depend on the actual temperatures of the hot and cold water being mixed).
19. I noticed my can has a bulging top. Can I still use the product?

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Our manufacturing process includes “gas (nitrogen) flush” during the canning stage of baby formula. Nitrogen is an inert gas used to eliminate oxygen from the formula and this process minimises oxidation of the product before a can is opened.
Nitrogen, like all gases might expand with heat. The bloated foil could be a result of nitrogen expansion during transportation (especially when the products have been transported from a cool environment to a hot one). Please note this will not affect the safety and quality of the content. It is safe to consume given that the seal is undamaged.
20. I realised many bubbles were formed after mixing. Is it still safe to consume?

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Shaking of formula in milk bottle will naturally create bubbles. It is recommended that after shaking, parents wait until most bubbles disappear before feeding the formula to baby. This normally takes about 30 seconds. Please note baby is drinking from the bottom and by the time she/he gets to the end the bubbles will have disappeared.
The bubbles are a good sign that fresh milk was used to manufacture it as fresh milk naturally bubbles – when you see the milk in the milk bucket from a freshly milked cow it is very frothy. Also as anti-forming agent is not used in infant formula it is common to see bubbles after shaking.
21. Is Palm Oil harmful?

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There have been many debates over the use of palm oil in infant formula. Infants require fat as the major source of energy. This includes unsaturated fatty acids and saturated fatty acids. The main saturated FA in human breast milk is palmitic acid. Palm oil (in combination with other vegetable oils) is still widely used in infant formula as palm oil can be converted to palmitic acid in body. As the fatty acid profile of vegetable oil blend in infant formula needs to comply with related legal requirements/regulations, consumers can be assured that the infant formulas they are getting from official channel are safe.
22. Where does your DHA come from?

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Our DHA comes from tuna oil. All the refined oils sourced are very thoroughly checked for carryover residues. Heavy metals including Mercury are tested (to <0.001ppm) by the manufacturer before the ingredient (DHA) is released.